Terms & Conditions

By accessing or using the Samelite Creative Lab website (samelitecreativelab.co.ke) or engaging our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Site or services.

These Terms apply to all visitors, clients, and others who access or use our Site. We reserve the right to update these Terms at any time. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

Samelite Creative Lab provides creative and digital services including, but not limited to:

• ·Web design and development
• ·Digital marketing and advertising
• ·Branding and graphic design
• ·AI-powered digital solutions
• ·Website management and maintenance

All services are subject to a separate written agreement, proposal, or statement of work agreed upon between Samelite Creative Lab and the client. These Terms govern the general relationship and use of our Site; specific project terms are outlined in individual client agreements.

Our Content All content on this Site — including text, graphics, logos, images, audio clips, and software — is the property of Samelite Creative Lab or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

Client Work Upon full payment of all agreed fees, intellectual property rights for custom deliverables (such as logos, website designs, and written content) created specifically for a client are transferred to that client, unless otherwise specified in the client agreement.

Third-Party Assets Some deliverables may incorporate licensed third-party assets (stock images, fonts, plugins). Ownership and usage rights for these assets are governed by their respective licences, which will be disclosed to the client.

Portfolio Rights Samelite Creative Lab retains the right to display completed work in our portfolio, on our website, and in marketing materials, unless the client requests confidentiality in writing.

Deposits and Invoicing Most projects require a deposit (typically 50%) before work commences. The remaining balance is due upon project completion or as specified in the client agreement. Invoices are issued in Kenyan Shillings (KES) unless otherwise agreed.

Late Payments Invoices not paid within the agreed payment period may incur a late payment fee. We reserve the right to pause or suspend work on a project until outstanding invoices are settled.

Refunds Deposits are non-refundable once work has commenced. Refund eligibility for other payments is assessed on a case-by-case basis and outlined in individual client agreements.

Taxes All quoted prices are exclusive of applicable taxes (including VAT where applicable) unless stated otherwise.

To enable us to deliver services effectively, clients agree to:

• ·Provide accurate, complete, and timely information, content, and feedback as required
• ·Designate a primary point of contact with authority to approve deliverables
• ·Respond to requests for feedback or approvals within agreed timeframes (delays may affect project timelines and costs)
• ·Ensure they have the legal right to use any content, images, or materials provided to us for inclusion in deliverables
• ·Not request work that infringes third-party intellectual property rights or violates applicable laws

Each project proposal includes a defined number of revision rounds. Revisions beyond the agreed scope, or requests that materially change the original brief, may be subject to additional charges.

Significant changes to project scope ("scope creep") will be documented in a change order, which must be approved in writing before additional work commences. We will always communicate potential additional costs before proceeding.

Estimated timelines are provided in good faith based on the information available at the time of proposal. Timelines may be affected by:

• ·Delays in receiving client-supplied content, feedback, or approvals
• ·Changes to project scope
• ·Third-party dependencies (e.g., domain registrars, hosting providers, payment gateways)
• ·Unforeseen technical challenges

We will communicate any timeline changes promptly. Samelite Creative Lab is not liable for losses arising from project delays caused by factors outside our reasonable control.

Our Warranties We warrant that our services will be performed with reasonable skill and care, and that deliverables will substantially conform to the agreed specifications.

Disclaimer To the fullest extent permitted by law, Samelite Creative Lab makes no warranties, express or implied, regarding: - The uninterrupted or error-free operation of any website we build or manage - Specific results from digital marketing campaigns (results depend on many factors outside our control) - The accuracy or completeness of information on this Site

Third-Party Services We are not responsible for the performance, availability, or terms of third-party services (hosting, payment gateways, social media platforms, etc.) that may be used in delivering our services.

To the maximum extent permitted by applicable law, Samelite Creative Lab shall not be liable for:

• ·Indirect, incidental, special, consequential, or punitive damages
• ·Loss of profits, revenue, data, or business opportunities
• ·Damages arising from your reliance on information on this Site
• ·Any damages exceeding the total fees paid by you for the specific service giving rise to the claim in the 12 months preceding the claim

This limitation applies regardless of the legal theory (contract, tort, negligence, etc.) and even if we have been advised of the possibility of such damages.

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This includes business strategies, financial information, client lists, and technical details.

Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

Either party may terminate a project engagement with written notice. Upon termination:

• ·The client is responsible for payment of all work completed up to the termination date
• ·Samelite Creative Lab will deliver all completed work product upon receipt of final payment
• ·Deposits paid are non-refundable unless termination is due to our material breach

We reserve the right to terminate our engagement immediately if a client engages in abusive, threatening, or unlawful behaviour.

These Terms are governed by and construed in accordance with the laws of Kenya. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya.

We encourage resolution of disputes through good-faith negotiation before resorting to formal legal proceedings.

You agree not to use this Site to:

• ·Violate any applicable laws or regulations
• ·Transmit any harmful, offensive, or unlawful content
• ·Attempt to gain unauthorised access to our systems
• ·Engage in any activity that disrupts or interferes with the Site's operation
• ·Scrape, harvest, or collect data from the Site without our written consent

We reserve the right to restrict or terminate access to the Site for any user who violates these terms.

If you have questions about these Terms and Conditions, please contact us:

Samelite Creative Lab Email: samelitecreativelab@gmail.com Phone / WhatsApp: +254 712 725 361 Location: Nairobi, Kenya